Mastering the art of collection and succeeding in the industry entails cultivating some key traits. Below are the most crucial ones to develop, according to credit solution professional Brennan & Clark.
A collection agent must have a clear sense of empathy if they are to be able to survey the situation from the point of view of the client. Contrary to what a lot of people think, empathy is more connected to logic than it is to feelings. You want the client to open up to you because your reasoning is logical.
Of course, to be empathetic entails having great communication skills. Effectively communicating the issue of the debt to your client puts you in a position to truly resolve differences. Explaining the situation well will allow you to build a trusting relationship with the client as you are being perceived as a problem-solver.
With communicating well comes developing great negotiation skills. Make sure that the solutions you present always have the client’s best interest at heart. This often means setting aside your own judgment and criticism. Your goal is to provide win-win outcomes, allowing both parties to walk away from the negotiation table happy and satisfied. Finally, complement this by always beinggoal-oriented. Do your best to align your personal goals to that of the agency, as this will make your work rewarding on many levels, Brennan & Clark adds.
Brennan & Clark offers unparalleled service as well as the most comprehensive guarantee in the credit collection industry. The firm provides customized receivables support solutions that help businesses eliminate credit losses. For related posts, visit this blog.
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Of course, to be empathetic entails having great communication skills. Effectively communicating the issue of the debt to your client puts you in a position to truly resolve differences. Explaining the situation well will allow you to build a trusting relationship with the client as you are being perceived as a problem-solver.
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Image source: publiqzone.com
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Brennan & Clark offers unparalleled service as well as the most comprehensive guarantee in the credit collection industry. The firm provides customized receivables support solutions that help businesses eliminate credit losses. For related posts, visit this blog.
