Traits that a good debt collector should develop

Mastering the art of collection and succeeding in the industry entails cultivating some key traits. Below are the most crucial ones to develop, according to credit solution professional Brennan & Clark.

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 A collection agent must have a clear sense of empathy if they are to be able to survey the situation from the point of view of the client. Contrary to what a lot of people think, empathy is more connected to logic than it is to feelings. You want the client to open up to you because your reasoning is logical.

Of course, to be empathetic entails having great communication skills. Effectively communicating the issue of the debt to your client puts you in a position to truly resolve differences. Explaining the situation well will allow you to build a trusting relationship with the client as you are being perceived as a problem-solver.

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With communicating well comes developing great negotiation skills. Make sure that the solutions you present always have the client’s best interest at heart. This often means setting aside your own judgment and criticism. Your goal is to provide win-win outcomes, allowing both parties to walk away from the negotiation table happy and satisfied. Finally, complement this by always beinggoal-oriented. Do your best to align your personal goals to that of the agency, as this will make your work rewarding on many levels, Brennan & Clark adds.

Brennan & Clark offers unparalleled service as well as the most comprehensive guarantee in the credit collection industry. The firm provides customized receivables support solutions that help businesses eliminate credit losses. For related posts, visit this blog.

Why you should opt for a certified collections agency

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A sound and effective collections agency is premised on professionalism. Business owners should all go for one that is certified, as certification is the banner of training, experience, and expertise. After all, collection is a craft that needs to be developed, implemented, and approved with the utmost care.


A certified collections agency is backed by the Commercial Collections Agency of America (CCAA), which guarantees that all members of the collections body are certified and therefore adhere to the strict rules and regulations of the umbrella agency. The CCAA is a nonprofit organization that works for the best interests and goodwill of customers while upholding the integrity of the collections industry.

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Some of the advantages of getting a collections agency approved by the CCAA are prompt remittance of funds to creditors, a minimum surety coverage of $300,000, the maintenance of separate trust accounts for collected funds, and, in general, a better method for attaining maximum dollar recovery.


Moreover, collections agencies under the wing of the CCAA abide by the umbrella organization’s strict codes of ethics, attend its annual seminars and training, will provide the assistance of a legal counsel if necessary, and creditors can directly get in touch with the executive director if complaints arise.


For over 30 years, Brennan & Clark has been aiding businesses in achieving well-defined goals for their collection process, evaluating all internal procedures, and implementing improvements and guarantee better collections results. Brennan & Clark is a proud, certified member of the Commercial Collection Agencies of America. For similar reads, visit this blog.

A Debtor's Guide To Respectfully Dealing With Collection Agents

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Dealing with collection agents can be a stressful ordeal especially for those who can't settle their accounts immediately. However, the calls and the written reminders can be handled respectfully. Here's a guide that will help debtors respond to collection agents:

Be the first to show professionalism

Some debtors end up getting mad at the callers once they find out they're calling because of an outstanding debt. While some callers seem to be rude and impersonal, those on the other end should take the high road by keeping a courteous tone. Instead of complaining about other debts and unfair service, debtors should inquire about the source of the debt and other necessary details with the promise that they'll settle it in time.

Ask for a written notice

After making a call, collection agents are supposed to send written notices to inform the debtors of the amount they need to settle. When the conversation becomes uncomfortable, a respectful way to end it is by asking for this letter. Not only is this a necessity, but it also keeps track of what has been discussed so far. In case a person has been wrongly credited, they'll be able to refute the claim with this statement on hand. The written notice also needs to be sent within five days from the last phone call.

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Despite the numerous misconceptions, most collection agents have been trained to treat debtors with respect. With the Fair Debt Collection Practices Act (FDCPA) in place, the goal of companies and collection agencies is to reach a reasonable settlement with debtors to cut their losses.

Brennan and Clark is a business collections agency that provides customized receivables support solutions that help businesses eliminate credit losses. Visit this page for more information.